Shipping policy

Shipping Policy

Last updated: September 6, 2026

Shipping Destinations

We accept online orders for eligible products and delivery addresses in the United States and United Kingdom when a shipping option is available at checkout. Availability can vary by product and destination. If checkout does not offer delivery to your address, contact hello@shadowandshield.com before ordering.

Order Processing

Orders are prepared and shipped within five (5) business days after payment is confirmed, unless a different lead time is shown at checkout or communicated to you before purchase. Business days exclude weekends and U.S. federal holidays.

This processing period covers order preparation and transfer to the carrier. Carrier transit time begins once the carrier accepts the shipment.

If we are unable to ship within the stated timeframe, we will contact you promptly with a revised estimated ship date. You may accept the revised date or cancel the affected unshipped items for a full refund.

Shipping Charges

Available shipping methods and applicable charges are displayed at checkout before you complete your purchase. If a free-shipping option or promotion applies to your order, it will be reflected at checkout.

United Kingdom Orders

UK orders offered at checkout use duties-paid delivery. Your checkout total includes the product price, the displayed shipping charge, and applicable import VAT and customs duty. We arrange payment of import charges and carrier customs-clearance fees; you are not expected to pay a separate import bill to receive your order. If the carrier requests an additional payment, contact us so we can resolve it. Any additional import charges for the order as sold are our responsibility.

The carrier may contact you for information required for customs clearance, such as company details or a customs identification number. This does not change who pays the import charges. Customs processing may affect delivery estimates.

The external power bank is not included with UK Shield-399 Founding Edition orders. Other included items are described in the offer at the time of purchase.

Tracking

When tracking is available for your shipping method, we will send a shipping-confirmation email containing tracking information after your order ships.

Delivery Estimates and Delays

Delivery dates shown at checkout are estimates only and are not guaranteed. Carrier delays, severe weather, service interruptions, and other events outside our control may affect delivery timing.

Shipping Addresses

You are responsible for providing a complete and accurate shipping address at checkout. If you need to correct an address, contact us at hello@shadowandshield.com as soon as possible. We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has shipped.

If a shipment is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Reshipping charges may apply. If reshipment is not possible or not requested, we will refund the order less the original shipping cost.

Risk of Loss

For consumer orders, Shadow and Shield bears the risk of loss until the shipment is delivered to the address provided at checkout. For UK consumer orders, risk remains with us until you, or a person you nominate to receive the goods, takes physical possession, subject to any mandatory rule that applies when you independently appoint a carrier.

Damaged, Incorrect, or Missing Shipments

If your order arrives damaged, or you receive the wrong item, please contact us at hello@shadowandshield.com — ideally within seven (7) calendar days of delivery so we can resolve the issue quickly. Please include your order number and, for damaged items, photos of the item and packaging.

If tracking shows your shipment as delivered but you cannot locate it, please check with household members, neighbors, and your building's package area, then contact both the carrier and hello@shadowandshield.com promptly. We will work with the carrier to investigate and, where a package is confirmed lost, will offer a replacement or refund at our reasonable discretion.

Your Statutory Rights

Nothing in this policy limits any rights you may have under applicable law.

Returns and Refunds

For information about returns, exchanges, and refunds, please see our Return & Refund Policy.

Contact

Shadow and Shield hello@shadowandshield.com +1 (949) 436-7464